2005年07月19日

クレームにもイロイロありますから・・・。

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ヤバい!怖い!トラブルだッ! 会社とお店を守る最強の警察活用術





「たちの悪いクレームやトラブルに巻き込まれたら・・・」
サロン向けトラブル対策の資料を作る中でこんな本も読んでみました。

確かに、こんな世の中、いつ妙なトラブルに巻き込まれるか分からない!
そんな時に頼りになるのは警察というのは、お店も個人も一緒。
しかし、どのようにお願いすればいいのか?
「110番」すればそれで解決?
どのレベルの内容から警察は動いてくれる?

そんな不安を払拭してくれる本でした。
一度は目を通しておくことをオススメします。


※僕が作ってる資料は、お客様からのクレームなどに対して、誠実に対応するためには・・・どんな準備が必要か・・・といった内容が中心です。
tomo19ta at 00:15│Comments(8)TrackBack(1)接客関連 

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1. ヤバい!怖い!トラブルだッ!  [ 成功おたくのビジネス書評 ]   2005年09月09日 05:30
野元泰秀著『ヤバい!怖い!トラブルだッ! 会社とお店を守る最強の警察活用術』 タ

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1. Posted by ミュウミュウ バッグ   2013年12月19日 03:26
“He’s sure to forgive us, though perhaps not at once. But what then? I’ll show him that I have character. He’s always scolding me for not having character, for being feather-headed. He shall see now whether I’m feather-headed. To be a married man is a serious thing. I shan’t be a boy then. . . . I mean I shall be just like other people . . . that is, other married men. I shall live by my own work. Natasha says that’s ever so much better than living at other people’s expense, as we all do. If you only knew what a lot of fine things she says to me! I should never have thought of it myself ? I’ve not been brought up like that, I haven’t been properly educated. It’s true, I know it myself, I’m feather-headed and scarcely fit for anything; but, do you know, a wonderful idea occurred to me the day before yesterday. I’ll tell you now though it’s hardly the moment, for Natasha, too, must hear, and you’ll give me your advice. You know I want to write stories and send them to the magazines just as you do. You’ll help me with the editors, won’t you? I’ve been reckoning upon you, and I lay awake all last night thinking of a novel, just as an experiment, and do you know, it might turn out a charming thing. I took the subject from a comedy of Scribe’s. . . . But I’ll tell you it afterwards. The great thing is they would pay for it. . . . You see, they pay you.”
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2. Posted by ミュウミュウ バッグ 2013 新作   2013年12月19日 06:21
“And you could demand such a sacrifice?” I cried, looking at him reproachfully.
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3. Posted by エルメス 財布 新作   2013年12月31日 22:44
“I consider public waltzing,” said Mrs. Westgate, “the most innocent, because the most guarded and regulated, pleasure of our time.”
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4. Posted by プラダ 人気   2014年01月03日 12:54
“You’d better give him a star, at once, daddy; after all, what’s the good of an attache?”
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5. Posted by シャネル バッグ 新作   2014年01月03日 19:58
“And can you really have got so much money for it, Ivan Petrovitch?” observed Anna Andreyevna. “I look at you and somehow can’t believe it. Mercy on us, what people will give money for nowadays!”
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6. Posted by CHANEL 財布 2013   2014年01月04日 06:27
“Yes, yes, Alyosha,” Natasha chimed in, “ he’s on our side, he’s a brother to us, he has forgiven us already, and without him we shall not be happy. I’ve told you already. . . . Ah, we’re cruel children, Alyosha! But we will live all three together. . . . Vanya!” she went on, and her lips began to quiver. “You’ll go back home now to them. You have such a true heart that though they won’t forgive me, yet when they see that you’ve forgiven me it may soften them a little. Tell them everything, everything, in your own words, from your heart; find the right words. . . . Stand up for me, save me. Explain to them all the reasons as you understand it. You know, Vanya, I might not have brought myself to it, if you hadn’t happened to be with me today! You are my salvation. I rested all my hopes on you at once, for I felt that you would know how to tell them, so that at least the first awfulness would be easier for them. Oh, my God, my God! . . . Tell them from me, Vanya, that I know I can never be forgiven now; if they forgive me, God won’t forgive; but that if they curse me I shall always bless them and pray for them to the end of my life. My whole heart is with them! Oh, why can’t we all be happy! Why, why! . . . My God, what have I done!” she cried out suddenly, as though realizing, and trembling all over with horror she hid her face in her hands.
CHANEL 財布 2013 http://blg.soloist.jp/chanelbags3.php
7. Posted by プラダ バッグ トート   2014年01月06日 03:48
?傘?????????按?拷鍔??ふ??????i?瑰???按???????涓???姐????併???浣逋??笂???鑵??丼鐘??鑵???磋???爼????????縺???????亜????????????樸??村???????°?併桜??な?????冦?ぶ???с亶???????併倖?c?????桜??????亞??????
プラダ バッグ トート http://www.nkk-hs.com/voice/prada4.php
8. Posted by Williamves   2014年01月22日 17:31
2 彼はその後chartmakersのために働くことを行った袋
袋パック1袋各
再び私たちのために悲しかったハンドバッグ
滞在の長さを計算するバッグ

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